Effective date: September 27, 2026

Please read these Terms and Conditions ("Terms") before booking with San Antonio Maid Services LLC ("we," "us," "our"). By booking a service or using sanantoniomaidservices.com, you agree to these Terms.

Section 1: Introduction

These Terms set out the agreement between San Antonio Maid Services LLC and you, our client, for the residential cleaning services we provide ("Services"). Booking a Service or using our website means you accept these Terms in full.

Section 2: Getting a Quote

When you request a quote, please give us accurate details about your home and the service you want. Your quote is an estimate based on that information and the condition of the home as described at the time of booking. If the home turns out to need meaningfully more time or work than described, we will contact you before doing that extra work and will not charge you for it without your approval first.

Quotes are provided at no cost and are valid for 30 days from the date given.

Section 3: Performance of Services

We agree to perform the Services listed on your quote. If a service you want is not listed there, please tell us before your appointment so it can be added; our price and scope are based only on what is listed.

Services are performed by our cleaning professionals. When you book with us, you are hiring San Antonio Maid Services LLC, not any individual cleaner.

Arrival times are estimates. We give you a 30 minute arrival window, but delays can occasionally happen due to traffic, a prior appointment running long, or similar issues outside our control. We will contact you as soon as we know about a delay.

We may need to change which cleaning professional or team is assigned to your appointment. A change in personnel does not entitle you to a discount, a pause, or a cancellation of the Services. If you ask for a specific person, we will try to accommodate you but cannot promise their availability for every visit.

You agree to provide safe access to your home at the scheduled time, such as being present or sharing a door code, garage code, lockbox, or key. If we cannot access your home at the scheduled time, that visit is treated as completed and billed, and rescheduling will need a new appointment.

You do not need to be home during the visit. If you are not home when we finish, the Services are considered completed and accepted once our team leaves, and any concerns should be reported under our Service Standard below.

Quality of work with other workers present. We cannot promise the same quality of result if other unaffiliated workers, such as movers, handymen, or contractors, are performing work in the home at the same time as our visit. If you choose to have other workers present during our visit, you accept any resulting limitations on our work and understand that a return visit may be needed to address anything affected.

Scope exclusions. The following are not included in any standard cleaning package unless specifically listed on your quote:

Wall washing. Our cleaning packages do not include washing walls. Wall washing can be added as an optional service at an additional hourly rate.
Tile grout and caulking. We do not deep clean tile grout or caulking as part of a standard visit; that requires a specialized service. Old or moldy caulking around tubs, showers, and sinks needs removal and replacement, which is outside our scope. We can wipe visible surface areas but cannot promise a specific result.
Interior of dishwashers. We clean the exterior of dishwashers, not the interior.
Exterior surfaces. We do not perform exterior cleaning, including exterior windows, hardscape, driveways, or other outdoor areas.
Other exclusions. We also do not perform carpet shampooing or steam extraction, biohazard cleanup, pest or mold remediation, post fire or post flood restoration, or moving heavy furniture or appliances. We do not use ladders taller than a two step ladder. Laundry and dishes are handled only when requested at booking.

Section 4: Booking and Payment Options

We offer our Services on three bases:

Flat fee. Most cleanings are quoted as a flat fee based on your home's size, condition, and the service selected. The flat fee may change if the actual scope of work changes, as described in Section 2.

Additional or custom time. If you would like extra time added to an appointment for tasks outside your quoted scope, this can be arranged at an hourly rate, billed in 15 minute increments, provided the request is made before our team leaves your home. Time cannot be added to an appointment after our team has departed.

Recurring cleaning. Weekly, biweekly, or monthly recurring service renews automatically on your chosen schedule and is billed each time in accordance with the plan you select, until you cancel. To cancel a recurring plan, email us at info@sanantoniomaidservices.com or call (210) 405-7040; cancellation takes effect for appointments booked after we receive your request.

Payment for your Service is collected securely online through our website at the time of booking, using a major credit or debit card. This payment reserves your spot on our schedule. If the scope of your Service increases as described in Section 2 and you approve the added work, the additional amount will be charged to the same payment method or invoiced to you separately.

Section 5: Payment, Billing & Card Authorization

All prices are in U.S. Dollars and are processed securely through our website's online payment system. We may also change our pricing going forward, and we will give you at least 30 days' written notice before any price change applies to a Recurring Cleaning Service already in place.

By providing a card for payment, you confirm that the information is accurate, that you are authorized to use that payment method, and that you will let us know if your card information changes. If a charge is declined, we will contact you to arrange a new payment method; repeated failed payments do not cancel a Recurring Cleaning Service on their own; you still need to cancel it as described in Section 4.

If you believe a charge was made in error, please contact us first at info@sanantoniomaidservices.com or (210) 405-7040 so we can look into it and make it right. You always retain your right to dispute a charge with your card issuer. If a dispute is opened in bad faith for services that were in fact provided as booked, we reserve the right to provide our records to your card issuer and to recover our reasonable costs of responding to that dispute.

Invoices for any additional amounts owed are due within 5 business days of receipt.

Section 6: Our Warranty to You

We warrant that our Services will be performed in a professional manner consistent with industry standards, and that San Antonio Maid Services LLC is licensed, bonded, and insured.

Section 7: Cancellations and Refunds

If you need to cancel or reschedule, please contact us as early as you can at (210) 405-7040 or info@sanantoniomaidservices.com.

More than 24 hours before your appointment: full refund of any payment collected.
Within 24 hours of your appointment, before our team is en route: a cancellation fee may apply, and the remaining balance will be refunded.
After our team is en route: a trip fee may apply, and any remaining balance will be refunded.
After our team has arrived on site: no refund is issued for that appointment.

You may cancel a Recurring Cleaning Service at any time as described in Section 4; there is no fee to cancel a future, not yet started, appointment.

Section 8: Our Service Standard

If anything is not right after your cleaning, tell us within 24 hours of the visit. We will schedule a return visit to clean the areas that fell short, at no additional charge. This covers tasks on the checklist for the service you booked; it does not cover additional options you did not book or areas we could not safely reach. Read our full Service Standard for details on how this works.

Section 9: Workplace Safety

Keeping our cleaning professionals safe is important to us, so we do not perform: cleaning beyond what is safely reachable from a two step ladder, cleaning of biohazard substances, cleaning of areas with an active infestation of insects or other pests, or cleaning of areas with visible mold. Our team may skip any task that falls outside these limits or otherwise poses a safety risk.

If your home has a pest infestation, such as bed bugs, roaches, fleas, or termites, that was not disclosed to us before our arrival, we reserve the right to decline service for that visit. A visit declined for this reason may still be billed as described in Section 7, since the condition was not disclosed at booking.

Section 10: Limitations on Our Services

Pets. Please make arrangements for your pets during our visit. We are not responsible for a pet's health or safety during cleaning except where caused by our own negligence. Please keep nervous pets in a closed room or crate while we work.

Personal property and valuables. Please put away wallets, jewelry, cash, sensitive documents, and any other valuables before we arrive, and let us know about any item that needs special handling or should not be cleaned with our standard products. We are not responsible for damage to an item we were not told about in advance.

Fixtures and décor. Please let us know about any fixture, blind, or décor item that is already loose, damaged, or not in good working order, since normal cleaning contact could otherwise cause it to fail.

Damage claims. If something is damaged during a visit, tell us right away by calling (210) 405-7040. We will review what happened and work out next steps with you. Any damage related claim is subject to the Limitation of Liability in Section 14.

Security deposits and third party requirements. We are not responsible for the outcome of a security deposit review or any other requirement set by a landlord, buyer, property manager, or other third party, and we do not promise that our Services will meet a specific third party's condition standards.

Move-in and move-out cleanings. If you will not be present for the visit, please give us contact information for whoever holds access to the property (a landlord, agent, buyer, or property manager) so we can reach them if needed. Once keys are returned or access to the property ends, our Service Standard is considered fulfilled for that visit. If movers arrive and place items in the home before any concerns are reported to us, we will do our best to address reported concerns afterward, but a change in access during or right after our visit may limit what we can correct.

Unexpected property conditions. Our pricing is based on the condition described at booking. If our team finds a condition that requires meaningfully more time, such as heavy grease buildup on cabinets or appliances that was not described, we will contact you before continuing. You can then approve additional time as described in Section 4, or have us complete as much as possible within the original scope. We will not go beyond your quoted scope without your approval.

Section 11: Reviews

If you are happy with your cleaning, we would love for you to share a review. Reviews help other San Antonio families find us. If something about your visit fell short, please contact us first using the details in Section 8 so we have a fair chance to make it right; that is the fastest way to resolve it, and most concerns are fixed with a single return visit. This section does not limit your right to share an honest account of your experience, and nothing here is intended to discourage a truthful review. We do reserve the right to respond to a review, and to pursue appropriate remedies for statements that are knowingly false or defamatory, as allowed by law.

Section 12: Working Directly With Our Team

We invest real time in finding, training, and managing our cleaning professionals. Please do not ask one of our team members to work for you directly, outside of San Antonio Maid Services LLC. If you do, and that arrangement goes forward, you agree to reimburse us for our reasonable costs of recruiting and training a replacement.

Section 13: Photographs for Marketing

By booking with us, you allow San Antonio Maid Services LLC to take photographs of the work performed, including before and after photos, for marketing and promotional use on our website and social media. You will not receive payment for this use, and we are not required to use photos from any particular job.

Section 14: Our Website and Intellectual Property

Please use our website only for lawful purposes, such as learning about our services and requesting a quote, and not for scraping, spam, or any unlawful activity. The text, photos, and other content on this website belong to San Antonio Maid Services LLC or our licensors, along with our name and logo. Please do not copy, republish, sell, or otherwise reuse our content, photos, or Marks without our prior written consent. We work to keep the site accurate, but information on it may change without notice and is general information, not a fixed quote; please contact us to confirm current pricing and availability.

Section 15: Disclaimer

OUR SERVICES ARE PROVIDED "AS IS." TO THE EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES OTHER THAN THOSE STATED IN SECTION 6, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO OUR BEST ON EVERY VISIT, BUT NO SERVICE IS PERFECT. IF YOU ARE UNHAPPY WITH A SERVICE, PLEASE CONTACT US SO WE CAN MAKE IT RIGHT UNDER SECTION 8.

Section 16: Limitation of Liability

We are not liable for delay or failure to perform caused by events outside our reasonable control. TO THE EXTENT ALLOWED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM. Any claim related to these Terms or our Services must be brought within one year of the event giving rise to it.

Section 17: Indemnification

Each of us agrees to cover the other's reasonable losses, damages, and attorney's fees that arise from our own breach of these Terms or violation of the law in connection with the Services.

Section 18: General

Entire agreement. These Terms, together with your quote, are the entire agreement between you and San Antonio Maid Services LLC for the Services.

Waiver. If we do not enforce a provision of these Terms on one occasion, that does not waive our right to enforce it later.

Assignment. You may not transfer your rights or obligations under these Terms without our prior written consent.

Relationship. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between you and San Antonio Maid Services LLC.

Governing law and disputes. These Terms are governed by the laws of the State of Texas. Except for a dispute over nonpayment, any dispute arising from these Terms or our Services will be resolved through binding arbitration administered by JAMS, with the arbitration seated in Bexar County, Texas. The prevailing party in any dispute is entitled to recover its reasonable attorney's fees and costs.

Class action waiver. To the extent allowed by law, disputes under these Terms will be resolved through individual arbitration only, not as a class or representative action.

Severability. If any part of these Terms is found invalid or unenforceable, the remaining parts remain in full effect.

Changes to These Terms

We may update these Terms from time to time. When we do, we will change the effective date at the top of this page.

Contact Us

San Antonio Maid Services LLC San Antonio, TX 78240 Phone: (210) 405-7040 Email: info@sanantoniomaidservices.com